YOUR ONLINE ROCKSHOP RETURN INFORMATION
If you're not happy with your order for any reason at all, please contact us to make arrangements for a return. We'll refund you for the items you choose not to keep. If an item is defective, we'll also refund your shipping charges. We make every effort to choose the very finest items for our customers but realize that tastes differ. Please feel free to e-mail any special requests you may have (color, shape, design, special delivery instructions, etc.). If you prefer, call us at 1-310-398-3696 to talk to us personally.
The following conditions apply for a return:
Merchandise may be returned within 14 days of receipt.
Goods must be returned in the condition in which they were received.
Returns must be in their original packaging.
The purchaser is responsible for all postage costs related to a return, except in cases involving defective equipment. We recommend that you use a trackable shipping method and keep your tracking number until we confirm that we have received your return.
We do not give refunds on merchandise or the shipping and handling charges for international orders (including Canada) if you refuse to pay duties, tariffs, or other fees. It's your responsibility to contact local Post Office or Customs Authorities before you place your order to find out what such charges might be.
If you paid for your purchase with a credit card, a credit for your return will be applied to the same card, usually within 48 hours. You'll have to contact your credit card company to find out how long it will take for the credit to be posted to your account.
PREPARING MERCHANDISE FOR RETURN
- Any mineral to be returned must arrive at our address within 2 weeks from the date you receive the package. This means you should ship the returned mineral within 1 week of date of receipt to make sure the package arrives back before the deadline. We work very hard to ship package out to customers quickly, please return this courtesy.
- Wrap each specimen individually using toilet paper. Wrap around in all directions (like winding a ball of yarn or twine) until a minimum of 1/2 inch of padding is built up on all sides.
- Wrap the specimen (now protected with toilet paper) plus all labels and documentation originally included in tissue paper or bubblewrap. Tape the tissue paper/bubblewrap closed to prevent opening during shipment.
- Pack in a shipping box the specimen/labels with 1/2 inch padding of crushed newspaper or bubblewrap between the specimens and the package walls on all sides.
- Do not reuse the box the minerals were shipped in if there is ANY evidence of crushing or damage. Shipping boxes are made to be used one time only and lose their strength after damage.
- Delicate specimens must be double boxed. A minimum if 1" of bubble wrap or Styrofoam peanuts must be between the inner box and the outer box on all sides. (This is FedEx and USPS regulations!)
- Ship the specimens to the return address on the package or enclosed invoice. Insure the package for the full value of the contents (do not include any discounts).
Failure to follow any steps above will result in:
- Invalidating the shipping insurance preventing any claims for damage.You, the shipper, assumes all responsibility for potential damage.
- A restocking charge of 25% of retail value of returned items.
Upon receipt of the returned specimens, a credit will be made on your purchase. Your purchase total will be refigured, and applicable discounts applied. (If the returned items drop the total purchase into a lower discount category, the discounts applied will be at the lower rate.) A refund will be sent promptly for the difference between the original charge and the revised charge for only the items kept. If the original purchase was made with a credit card, a credit will be processed to the same card.
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